Our Guarantee & Warranty - Winslow Windows & Doors

The Winslow Windows & Doors Guarantee

When Ed Winslow started this company in 2011, he didn’t build it on a marketing slogan. He built it on a simple idea: if we put our name on the work, we answer for the work. That’s what the Done Right Promise means. It’s not a punchline or fine print. It’s a lasting commitment that says if something isn’t done right, Winslow makes it right, period. For homeowners in Miami Shores, that means you’re never stuck chasing a contractor who disappeared after the check cleared. Ed’s name is on the door, and on every job we do.

What’s Covered

Our guarantee isn’t vague language on a brochure. It’s a set of specific commitments we make before, during, and after every single job in Miami Shores. Here’s what you can hold us to:

• Workmanship. Every installation and repair we complete is backed by the Done Right Promise, which means if our workmanship falls short, we return and fix it at no charge.
• Parts and product handling. We install products from eight authorized brands, including PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and we stand behind how those products are handled, ordered, and fitted to your home.
• Cleanup. We treat your Miami Shores home like it’s our own, which means the job site is left clean, sharp objects are removed, and old materials are hauled away before we call the job finished.
• On-time arrival. When we schedule a window installation or roof repair, we show up when we said we would, and if something changes, you hear from a live person, not a recording.
• Honest pricing. Upfront pricing with no surprises on the invoice means the number we quote is the number you pay, with no change orders snuck in after the work begins.

Our Satisfaction Promise

Here’s how the make-it-right process actually works. If you look at a completed window installation, door replacement, or roof repair and something isn’t right, you call us. A live person answers, 24 hours a day, 7 days a week, because we don’t route calls to voicemail loops or call centers. You describe the problem. We send a background-checked, uniformed technician to your Miami Shores home to look at it with you, not at you. If our workmanship caused the problem, we fix it under the Done Right Promise and you don’t pay for the repair. If you have a written estimate from another company and want a second opinion, we’ll give you one free. And the $40 off any repair over $200 isn’t a limited-time gimmick, it’s a standing offer that never expires. We’d rather earn your trust on the small jobs than lose it on the big ones.

Licensed & Insured Backing

A guarantee is only as strong as the company behind it, and that’s where licensing and insurance do the heavy lifting. Winslow Windows & Doors is licensed and insured, with a published address and license number anyone can verify. There’s no shell company, no P.O. box, and no mystery about who you’re hiring. We’re insured and bonded, which protects you if something goes wrong on the job site. When a company is willing to publish its license number and stand behind it, that’s not paperwork, that’s accountability. A neighbor you can call at 2 a.m., and someone will actually answer. That’s the real guarantee behind the paperwork, and it’s why Miami Shores homeowners have trusted us since 2011.

Impact-rated. Energy-certified. Done right the first time, or we come back. That’s The one down the road.

Written by Ed Winslow, Owner at Winslow Windows & Doors, serving Miami Shores since 2011.